BigCommerce Success Services

Empower your team with experts and educational services tailored to take your ecommerce to the next level.

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Ecommerce Success Services

Enterprise Account Management

Glean insights from dedicated ecommerce experts to advance your ecommerce strategies and business goals.

Our Ecommerce Services Help You Grow Your Business

Proactive outreach

Your Account Manager is your single point of contact to help you reach your full potential with BigCommerce. As an internal advocate who is intimately familiar with all aspects of your business, your Account Manager will operate as an extension of your team, proactively sharing best practices, new features and integrations, and ensuring you are apprised of relevant platform updates.

Plan successful campaigns to drive online revenue!

A plan for your success

Every quarter, your Account Manager will create a Success Plan with new ideas designed to help you maximize success on the platform, including strategies to improve underperforming products, SEO recommendations, and opportunities to grow other channels.

"Our account manager has been extremely helpful. His knowledge and guidance have saved us a lot of time, money and frustration."


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BigCommerce Helps Our Customers Grow Their Business

Technical Account Management

Save time and stress solving complicated tech issues with our team of technical advisors. Your Technical Account Manager will work with you to develop a strategy for integrations and apps to configure native and custom functionality to your specifications. As your internal advocate at BigCommerce, your account manager will oversee all aspects of your store’s technological health, providing Support case oversight and serving as your internal advocate at BigCommerce.

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World-Class Account Management Services

Functional Specifications Document

We’ll work with you to develop a technical reference guide tailored to your store, saving you time on diagnostics so that technical issues can be resolved faster.

Escalation Management

Your Technical Account Manager will expedite resolution of Support cases, providing regular updates on bug fixes, feature requests and new functionality that is relevant to your business.

Technical Reviews

We’ll provide regular advice and recommendations to help you improve efficiency and effectiveness on the platform. We keep you informed on emerging trends and opportunities so you can focus on your business.

BigCommerce Education Services

Learn more about the curriculum

World-Class Ecommerce Education Services


Master the core functionality of the BigCommerce platform through expert level training covering an 18-course curriculum. Training includes self-paced elearning via comprehensive videos, instruction, and interactive assessments, available at all times and on any device. This training is intended to decrease the learning curve and level set your eCommerce team.

BigCommerce Campus

In addition to the core training, receive the full BigCommerce training experience by coming to one of our locations, offered in Austin, TX and London, UK. Training includes 3.5 days of intensive classroom courses held by one of our expert trainers. You can expect to meet BigCommerce leadership, your service team members and other eCommerce companies.

Personalized On-Site

For businesses with advanced training requirements, receive a custom training experience at your business location. BigCommerce works with you to assess your needs, create training materials and establish the agenda. We then send a trainer and your dedicated service team, if needed, on site to deliver the training experience that your business needs to succeed.